SCAM NOTIFICATION

We have been informed of a scam telephone call offering pendant alarm support to elderly people for £1.50 per day and asking for their bank details. They claim to have access to medical records and were nominated by their GP surgery due to their age and health condition. Instances have been reported in our area,

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Practice Team

Management Team

Liz Scott – Practice Business Manager

Natalie Lipman – GP Assistant Manager

Yasmin Fitzgerald – Office Manager

Deanna Smith – Reception Manager

The Management team manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Reception/Administration Staff

Reception and Administration staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception and Administration staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.