Available 8am – 8pm
Our Online Consulting platform allows you:
- To seek self-help information from the NHS, through our surgery website. Services include self-help information, advice or help from local services which may be appropriate for your condition, such as self-referral services or help from your local pharmacy.
- To seek medical advice online from Central Surgery for your condition.
- To seek general or administrative advice (e.g. for insurance forms, fit-notes, referrals, secure messaging to admin and reception staff, etc).
- Request repeat medication. We always recommend patients to use the NHS APP or Patient Online Services to request repeat medications but when this is not possible (e.g. requesting medications on behalf of children), you can use our Online Consulting form. For more details on our prescription process click here.
This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form 01279 603 180 8am – 6:30pm, Monday – Friday.
Manage your appointments via our online service. Simply log in and select an option.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
Care Navigation
Care Navigation is a person-centred approach that uses signposting and information to help primary care patients move through the health and social care system as smoothly as possible to ensure that unmet needs are met. Reception staff will ask you for a brief outline of your symptoms.
The Doctors would like to reassure you that all staff are fully trained in confidentiality and have been instructed to ask questions relating to your health. The information provided helps us prioritise and signpost you to the appropriate care pathway ie Minor Illness Nurse, telephone consultation with a Doctor, face-to-face appointment with a Doctor or to another service – Pharmacist, Social Services, Community Teams, Minor Injuries Unit etc.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- You can make an appointment in person, by phone or online. Doors open at 8:30am, our telephone lines open at 8:00am
- To book a same day consultation with the Doctor you will need to call/visit the surgery before 10:00am, the surgery lines open at 8.00am
- To make a pre-bookable (advance) face-to-face appointment or telephone consultation with the Doctor you will need to call/visit the surgery after 10.00am. Pre-bookable (advance) face-to-face appointments can also be booked via patient online access
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- To make an appointment with the Practice Nurse or a Healthcare Assistant please call/visit the surgery after 10.00am. You can also make appointments at the reception counter or via our patient online access
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. Alternatively you can call us on 01279 603180 however we would recommend you call after 11:00am when the lines are less busy.
If you give us enough notice to cancel your appointment it can then be offered to another patient.
If you are late for an appointment you may be asked to re-book.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Patients with Particular Needs
Our surgery is accessible to patients using a wheelchair. There are disabled parking bays in the public car park next to the surgery. We can arrange interpretation and translation services for patients who do not speak English. Please let us know when booking for an appointment.