Good General Practice is based on good doctor and patient relationships requiring trust and mutual respect
Your Doctor’s Responsibilities
- To treat you with respect and courtesy at all times
- To be given full information on the services we offer.
- To be given/referred for the most appropriate care to suitably qualified staff
- To have a consultation with a clinician within a timeframe appropriate for a relevant medical condition Patients will be offered a consultation for urgent cases within 24 hours.
- To be referred for a second opinion when you and your GP agree it is needed.
- to give you access to your health records, subject to any limitations in the law.
- To keep the contents of your health record confidential.
- To give you a full and prompt reply to any complaints you make about our services.
- Keep you informed when surgeries are running late.
Your Responsibilities as a Patient
- To treat us with courtesy and respect at all times.
- To take responsibility for your own health.
- To tell us if you are unsure about the treatment we are offering you.
- To request a home visit or urgent appointment only when you think it is truly necessary.
- To keep your appointments and be on time.
- To let us know as early as possible if you are unable to attend.
- To let us know when you change your name, address or telephone number.
- To tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.
- To contact the hospital regarding queries to do with hospital appointments and hospital tests.
- Let us know when we have done well.
ZERO TOLERANCE
It is our policy to be helpful and polite to all our patients regardless of age, ethnic origin, disability, gender or sexual orientation. We expect the same courtesy from our patients. Discriminatory, unsocial, threatening, violent or abusive behaviour towards staff, other patients or the premises will not be tolerated. The Practice will take action in these circumstances, which may involve the Police and result in the removal of the patient from our Practice list.
In England, please refer to NHS Constitution your rights and responsibilities for further information.