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Need help with a non-urgent medical or admin request? Contact us online.

Gender Reassignment FAQ – What will happen with my records?

If you change your gender, please complete the following consent form so we can create a new medical record to reflect your new details:

Below, we have answered some questions regarding this process.

  • Do I receive a new NHS number?

Once you have confirmed with us you wish to receive a new patient record, we will notify Primary Care Support England (PCSE) who will deactivate your old NHS number and deduct your patient record from our system. PCSE will then allocate a new NHS number to you and the practice will register you as a new patient using your new details.

  • Will all mention of my previous name, gender, and NHS number be redacted during the transfer of my records?

All mention of your previous name, gender, NHS number, and pronouns will be redacted from your new record. Any new documents that mention your gender change or previous NHS number will be redacted before they are added to your record.

  • Will you be able to access my previous medical record? What will happen to my medically relevant data?

We will be able to search for your old NHS number on our system, however the record will state the NHS number is invalid and should not be used. All medically relevant information from your previous record will be manually transferred to your new record.

We are unable to remove any medically relevant information from your record even if it is related to your previous gender or your change in gender. For example, if a male patient requires a cervical smear, we need to have this recorded on their new NHS number to ensure that the patient still receives the care they are eligible for. If there is any specific information on your record that you feel is unnecessary, please complete an online consultation via this link Contact us about your request

  • Do  I need a new NHS App login?

Yes, once you have your new NHS number you will need to sign up again.

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